Refund policy

Returns & Refunds

If there’s an issue with your order that is our responsibility, we’ll arrange a replacement or refund—usually without requiring you to return the item.

We will arrange a replacement or refund if:
- Your item arrives damaged or faulty  
- You receive the wrong item  
- The product is not as described (for example, incorrect color, size, or features)  
- Your order is missing items  
- Your package is lost in transit and cannot be tracked

In these cases, please contact us within 30 days of delivery. Include your order number and a brief description of the issue. Photos or video are required for damaged, faulty, or incorrect items.

Returns for other reasons are not possible:
- We cannot accept returns or issue refunds if you change your mind after the order is shipped  
- Returns are not possible if you entered the wrong shipping address  
- We cannot accept items that are used or not in their original condition (unless faulty)  
- Slight shipping delays within the estimated window are not considered grounds for return or refund

How it works:
- Most issues can be resolved by providing a photo or video as evidence.  
- For eligible problems, we will either resend the correct item or provide a full refund—normally, you will not need to send anything back.

We follow the return and refund policies of our suppliers (Zendrop, Spocket, and CJdropshipping), so you always get clear and accurate information.  
If you have any questions, just contact us at support@zindle.co.uk or use our contact form.